By then, employees were working round the clock, sleeping on cots, fielding customer calls and dealing with other issues.

If you miss a customer call, you could lose business.

If you have the required equipment, you can make a salary and even benefits answering customer calls and chats through your computer.

Janus acknowledged that some of the job cuts were due to a drop-off in customer calls.

After the professors teach the theoretical underpinnings, they become the class, accompanying the sales people on customer calls.

The company claims it can trim 10% to 15% off the time needed to resolve a customer call or problem.

Inside is an E*Trade call center with the latest technology for routing and responding to customer calls.

Records of thousands of customer calls are analyzed each month, in an effort to spot consumer trends.

That drained people from other employers, including customer call- center operators at Sprint, then earning less than $7 an hour.

Here telesales operators will be able to feed information directly into a database as they take customer calls.