Participants in those calls say the officials have promised a major effort of their own.
"The officials promised them something and took it away almost immediately."
American and Iraqi officials have been promising for weeks to address the problem.
Officials have promised recovery so many times that no one knows whether to believe them this time.
This week, military officials promised the army would restore order.
Officials have promised this spending package will be the last.
French officials have promised that the oil will be cleaned up by the end of March.
To prevent that, officials have promised more resources to struggling schools.
Iranian officials promised to provide an investigative report to the family, but have yet to do so.
Canadian officials promised Sunday that they would provide military assistance as part of an international force.