The department supervisor told her no, then got the security people to check the parking lot and the gate log.

"Practical jokes," said Patricia Jenkins, the department supervisor and Jeff's boss.

That is about a third of what is needed to maintain fiscal control, several department supervisors said, speaking on condition of anonymity.

Val Williams is a department supervisor and good friend of Marla.

"Of course you'll immediately classify for the salary of a department supervisor," he announced.

The former investigator, Louis Mattone, said agents issued the tickets to meet quotas encouraged by department supervisors.

On one occasion, the department supervisor tried to clear the air by calling the two into his office to shake hands.

"Employees work out their summer schedules with the approval of their department supervisor," Mrs. Garvey noted.

A department supervisor who plays matchmaker between retired officers and security firms has been asked to provide hundreds of names to industry executives.

All department supervisors report directly to them.