At one point, the fire dispatcher asked, "What type of incident would you say this is?"

The Mayor said the inquiry board was "scathingly critical" of the fire dispatchers.

In January 1986, fire dispatchers began answering calls through the new 9-1-1 system.

A fire dispatcher picked up and asked - for the third time in the call - for the man's location.

Now we have professional fire dispatchers who understand the equipment and the situation.

His mother, Ramona, earns $14 an hour as a fire dispatcher.

A fire dispatcher said he had seen only one room left standing.

The building houses Denver's 911 call center and its police and fire dispatchers.

For example, fire dispatchers continue to tell people to stay put at fires unless they are in immediate danger.

"Just keep the windows open," the fire dispatcher said.