Elderly customers appreciate it when you drive like you were in a hurry.

"There is nothing like hot, freshly cooked food, and our customers appreciate that."

But the customers who visit Henry's in its last days still appreciate its role.

"It may be something we look at if it is something our customers appreciate."

Will customers appreciate the freedom to wander and try things out at whim?

Often, customers will appreciate that you have taken the time to do extra research for them.

"We really had to differentiate ourselves in a way that customers would appreciate so we could sustain the business," he said.

"At higher prices, customers still appreciate German technology and quality," he said.

Whatever happens in 1992 we must all work to make our customers appreciate that they receive a first class service.

His customers also appreciate the $15 he charges for a leather sole and heel, compared with $28 in the shop.