Professor Fornell is responsible for the quarterly American Customer Satisfaction Index, which gauges consumer sentiment for airlines and other businesses.

The American Customer Satisfaction Index, the definitive benchmark of how buyers feel about what business is selling them, will reach its 10-year anniversary this fall.

New data from the American Customer Satisfaction Index gives the cable industry an overall score of 63-one of the lowest among major US business sectors.

"Patients routinely rank the veterans system above the alternatives, according to the American Customer Satisfaction Index."

As measured by the American Customer Satisfaction Index, compiled at the University of Michigan, customer-service satisfaction has dropped overall since 1994.

A. At the University of Michigan, we measure customer satisfaction in something called the American Customer Satisfaction Index.

It is produced by the American Customer Satisfaction Index, a private company based in Ann Arbor, Michigan.

To the Editor: So the American Customer Satisfaction Index has dropped since 1994, the year the Bell System breakup was completed.

American Customer Satisfaction Index, an economic indicator that measures the satisfaction of consumers in the U.S.

The site consistently scores highly in the American Customer Satisfaction Index.