Right now people who call 911 are connected to police operators.

If they are reporting crimes, the police operators take down the information and send officers.

The police operator didn't know when he'd be back and had no way to reach him unless it was an emergency.

I want to report a robbery and a murder, he told the female police operator.

He heard a click and spoke to the police operator.

"Just hold on one second, sir," a police operator said to a man on the 105th floor.

The police operator had hung up by the time he got back to the pay phone.

Another woman told the police operator that she could see people on the street, adding, "They got guns and they're shooting."

The phone call from a police operator that Friday afternoon was frightening for what the caller would not say.

The voice of the police operator yelled harshly "Who are you?"