While the business was doing very well, it was producing essentially a commodity, which a customer could easily access elsewhere.

From its first day of service, customers could access the airline through its online portal www.alma.com.mx.

And the customer accesses it via Western Union only.

Often these operators have toll free numbers all over the world, so a customer can access the service even when he is abroad.

During 1901 residents were able to connect to the telephone, but it was not until 1966 that 33 customers accessed rural power.

They also improve the customer service experience, as they let customers access their accounts without having to answer several personal questions.

"We want customers to access the system with the same ease that helps them access the telephone," the official said.

With that customers can access their accounts for deposits, withdrawals or inquiries from any branch nationwide.

In the commercial environment, customers can access the Internet from separate computers without even knowing the location of the network they are attached to.

Cashpoints allow customers to access their accounts 24 hours a day.