In this case I could have called the help desk and asked that the number be looked up.
At first the help desk wasn't supposed to answer questions outside the military but by the time I got there that was old history.
As a result, his help desk has a turnover rate of less than 5 percent, he said.
The need for these tools is great, because the role of the help desk has changed so significantly.
Still, many callers do not seem to care where the help desk is.
So far, the model of a perfect help desk remains elusive.
Review and evaluate the overall process followed by the help desk.
Tickets are commonly created in a help desk or call center environment.
For that reason, many people are turning to professional help desks to sort out their problems with multiple products.
Several things are driving the development of the virtualized help desk.
