They also offer more consumer protection so you can return faulty items and get your money back.

At the least they provide a closer contact for easier exchanging or returning of faulty items.

Thoughtful touches include a notebook and pen for recording faulty items.

So you think it is a convention that retailers reimburse travel costs when you return a faulty item?

A trader will usually offer you a refund for a faulty item if you:

Have faulty items examined and repaired.

If a trader won't give you a refund for a faulty item, they should usually offer to repair or replace the item for free.

State 6 to State 4 - usually after a faulty item has been checked (eg. cleaned) and found to be good, but it is decided that no further data should be added to the item.

It was Chapman's suggestion to change the faulty item into a dead parrot, and he also suggested that the parrot be specifically a Norwegian Blue, giving the sketch a surreal air which made it far more memorable.