From July 26, customer service attendants will be cut from 130 stations and staffing at subway tollbooths sharply reduced.

The person working for this service with whom we met said that he would contact the airport authority customer service attendants if there were an urgent need involving languages.

For far too long CityRail have grappled with the persistent problems caused through the increase of Customer Service Attendant Part Time positions on stations.

The main focus of the Mega is customer service, it markets itself as "All the help you need", stores have customer service attendants stationed in different departments of the store i.e., plumbing, trade building supplies (timber), paint, the majority of these have a trade qualification.

There is not always a bilingual capability at this office, and there also we were told that in an emergency they could contact the airport authority's customer service attendants or bilingual RCMP officers who are on duty at the Richmond detachment, which is near the airport.