"These people today are what I call handlers," he said.

The call handler at the other end asked me a series of questions, which seemed bizarre.

Under the new approach, police call handlers will divide reports into two categories.

These staff have invariably received no training in what is expected from an efficient call handler.

Moat told the call handler: “Are you taking us serious now?

Call handlers want a degree of discretion, and respect for their intelligence.

Clearly this caused a level of confusion for both the officers and call handlers.

You speak to call handlers who are not medically trained.

His last comment to the call handler was: "I'll be waiting."

A police call handler has since quit over the blunders.

A nurse and a call handler are also available.

The call handler said, based on the information given, that a doctor would call her back within 90 minutes.

A call handler said some nights there was not even a nurse on duty.

When the call handler told him someone would investigate the matter, he replied: "I'll be waiting."

The court heard that she had also been threatening and abusive to the emergency call handlers.

I made a conscious decision not to speak to the call handler who took the call.

He griped to the medical director, who called Handler and the others in on the carpet.

Often as a call handler we don't get to hear how an incident turns out so to actually meet baby Toby was fantastic.

The court heard how he was working as a call handler for the ambulance service based in Nottingham at the time of the attack.

He said: "An incident log was created by the call handler.

Their roles vary widely from call handlers to crime scene investigators.

He said the call handler and supervisor who took the calls had since had additional training.

Calls are initially assessed by a call handler and may be passed to a clinician.

Assessing someone's condition, and being put through to an ambulance call handler can take three minutes if everything goes smoothly.

The majority of call handlers gave the wrong information - often advising that the customer could not claim the full amount from them.