At the beginning of 2002, Ultimate Ears opened their own lab, hiring Chomphorn "Noy" Soudaly, an audiologist and hearing aid technician, to run the lab.

While at a two-week hearing aid course in Orlando, he befriended instructor Chomphorn "Noy" Soudaly, a hearing aid technician from Laos.

They relocated to Harvey's hometown to be close to the local children's hospital, and then in 2008 to Orlando, in order to find trained hearing aid technicians to assist in manufacturing new products he had designed for aviators.