"Now they are going to have to rely more on a hard sell to win new business."

But companies also say that to win new business and maintain their work force, they must make concessions.

Companies buy customers when they cannot win new business on their own.

Officials say they have won new business and raised the call volume by 40 percent.

A sustainable approach can strengthen your image and help you win business.

"So we expect them to remain to go out now and help win other business."

To win additional business, the two companies must develop and sell extra services to Federal agencies.

Accounting experts say that has made it more difficult for the firm to win new business.

Asked if they had anything to do with winning business from the state, he said, "I wouldn't think so."

How much has it affected the ability to win business and retain people?