As thousands of Ryanair passengers are left stranded, what does it say about the company? We hear the latest from the BBC's business correspondent Dominic O'Connell and contributing editor of the Harvard Business Review Karen Dillon talks about the complexity of managing staff holiday requests. Also on the programme, the BBC's Elizabeth Hotson visits ' Extravaganza', an exhibition dedicated to world's brewing industry. (Picture: Departure board in the airport, Credit: Getty Images)