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Can bad news be delivered well?

Kategoria: Biznes i finanse
Kanał: Business Daily
Data: 14 czerwca 2021, 9:50
Poziom: B1-B2 (średnio zaawansowany)


Ocena: 0 (liczba ocen: 0)

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No one wants to be told they’ve lost their job, or that their entire department is disappearing, but the way that message is delivered can have consequences - both in the short term and sometimes years into the future. We hear the best techniques for delivering negative tidings; and some clangers. Elizabeth Hotson gets tips and advice from Heather McGregor, entrepreneur author and Dean of Heriot Watt Business School, hears about a very awkward conversation from former Chairman of the airline Jet Blue, now Stanford professor, Joel Peterson, and from Neal Hartman, a professor at the Sloan School of Management at MIT, specialising in communications and leadership. Presenter: Elizabeth Hotson Producer: Sarah Treanor (Picture: Woman on a laptop with a headache. Credit: Getty Creative)